The Importance of Customer Service in Trucking Jobs

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Being a truck driver entails a lot more than just transporting goods from one place to another.  

 

Commercial trucking is also all about building trust, ensuring satisfaction, and fostering long-term relationships with clients. Customer service is an essential part of being a truck driver, and it’s important for drivers to understand the skills and qualities necessary to succeed in this competitive field.  

 

By focusing on communication, reliability, problem-solving, and professionalism, truck drivers can significantly enhance the customer experience, thereby contributing to the overall success of their companies. Keep reading to find out the importance of customer service in commercial trucking, and how to incorporate these skills into your everyday routine.  

 

Essential Customer Service Skills for Truckers 

In a way, truck drivers serve as brand ambassadors for their company. Every interaction a trucker has with a client, from pickup to delivery, provides a chance to demonstrate their dedication, professionalism, and organizational skills.  

 

Excellent customer service is fundamental to the reputation of a trucking company, and these skills are a great way to ensure client satisfaction, build trust, and promote long-term business relationships. 

 

Professionalism and communication are crucial skills to be a successful truck driver. Even after a long day behind the wheel, it’s important to remember to be courteous, understanding, and respectful.  

 

Drivers should always provide timely updates about delivery schedules, especially if there are delays or issues. Effective communication and transparency are essential to getting ahead of problems and demonstrating your commitment to the satisfaction of every client.  

 

Reliability and punctuality are some of the best tools to build trust and reputation. It’s always best to stick to the delivery schedule as much as possible, and to have backup plans in place in case of unexpected delays.  

 

Regular vehicle maintenance is important to prevent breakdowns and delays, and route optimization software is useful for making every mile count.  

 

Interacting with difficult clients is an unavoidable part of every trucker’s experience. Many clients are empathetic, kind, and responsive, but, unfortunately, that isn’t always the case. When dealing with a difficult client, it’s important to have patience and never escalate the situation.  

 

Whether it’s a client with unreasonable demands or just a rude demeanor, drivers should focus on listening, finding a solution, or calling in dispatch to get another team member involved. Getting upset is never worth it and can make the situation far worse.  

 

Documentation and organization don’t just improve the client’s experience, they also streamline the process for truckers and their companies. Make sure that all required documentation, such as bills of lading, files on shipments, and delivery receipts, are properly completed and easily available.  

 

Any mistakes in paperwork could cause delays or complications in delivery, so be sure to thoroughly check over all documents before handing them off.  

 

 

For more trucking industry tips and tricks, be sure to stay up to date on our Truck Driver Blog and connect with us on social media.  

The Advantages of Truck Driving Jobs for Veterans

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As a military veteran, entering the workforce and readjusting to civilian life can be challenging.  

 

However, many veterans have found that transitioning to a career in truck driving offers a unique opportunity to leverage their skills and experiences gained during military service. Truck driving not only provides a stable job with potential for continued career advancement, it also allows for a sense of independence and adventure that resonates with many who have served. 

 

Interested in finding out why one in every 10 truck drivers is a veteran? Keep reading to discover the advantages of truck driving jobs for veterans and why your experience could set you up for success in this important and dynamic field.  

 

Transferable Skills 

One factor that often attracts military veterans to truck driving jobs is the overlap in applicable skills, experiences, and training.  

 

There are many qualities learned in the service that make veterans well-qualified for the transportation industry, such as: 

 

  • Mental stamina  
  • Dependability  
  • Teamwork  
  • Leadership  
  • Problem solving  
  • Self discipline 
  • Situational awareness  

 

Beyond these important qualities, some of the hard skills taught in the military can also come in handy for veterans looking to enter the trucking industry. In fact, many veterans are able to waive the Commercial Driver’s License (CDL) skills test if they have had prior experience operating heavy-duty vehicles and possess a military CDL.  

 

A history of working with or carrying hazardous materials in the military can also qualify veterans for taking higher paying loads that are usually reserved for truck drivers with a hazmat certification.  

 

G.I. Bill Benefits 

The “G.I. Bill” is used to refer to a wide range of programs that exist to support military veterans adjusting to civilian life. Veterans can use their G.I. Bill benefits to help cover the costs of obtaining a CDL from an approved CDL school.  

 

The G.I. Bill can potentially cover all the costs of CDL school, including tuition, books, and supplies. Veterans just need to look for schools that partner with the Veterans Administration as part of the G.I. apprenticeship program to receive these benefits through the VA.  

 

Job Security & Professional Development  

The demand for truck drivers remains as high as ever, allowing veterans to rely on this stability as they transition from military service. Entering the field of commercial truck driving provides veterans an opportunity to receive steady pay and benefits while potentially advancing their career through further training and professional development.  

 

The trucking industry offers numerous pathways for professional development, making it an attractive career choice for veterans who value growth and advancement.  

 

Many trucking companies provide comprehensive training programs, mentorship opportunities, and clear career progression routes. Veterans can start as entry-level drivers and, with experience and further certification, move up to roles such as trainers, fleet managers, or even independent owner-operators. 

 

Quick Transition  

Finally, another great benefit to beginning a career in truck driving is the quick transition veterans can make into the field.  

 

In comparison to bachelor’s or associate degrees that take 2-4 years to complete, the average time taken to receive a CDL after attending a full-time driver training program is just seven weeks.  

 

Additionally, many trucking companies actively recruit veterans and may offer incentives such as tuition reimbursement for CDL training, sign-on bonuses, and specialized veteran training programs. These initiatives not only facilitate a smoother entry into the industry but also recognize and reward the unique skills that veterans bring to the table. 

 

 

 

 

Wondering what are the next steps to pursue a career in truck driving? Head to our Truck Driver Blog to learn more about CDL schools, mentorship programs, and getting started behind the wheel.  

 

 

Trucker’s Favorite Stops & Routes 

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Trucker’s Favorite Stops & Routes 

If you ask a trucker about their favorite part of the job, you’re likely to hear something about the freedom to explore this beautiful country.  

 

CDL operators, but especially OTR drivers, can spend hours at a time traveling across the country, taking in spectacular views, exploring new paths, and gaining experiences at the countless truck stops dotting the highways and byways that cover the United States.  

 

For seasoned drivers that have had the chance to explore various routes across the nation, certain paths and truck stops are said to stand out above the rest. Whether due to safety infrastructure, physical beauty, or familiarity and a reminder of home, the following truck stops and routes are known to many truck drivers as their favorites, and for good reason.  

 

Best Truck Stop Chains Nationwide  

Many drivers feel that the best part of a truck stop is familiarity. After being on the road for hours, days, and even weeks at a time, recognizing a chain truck stop sign and knowing what features will be included can be a welcome sign.  

 

Pilot Flying J: With over 750 locations across the US and Canada, Pilot Flying J is one of the most well-known truck stop chains and the largest travel center network in North America.  

  • Amenities: Their stops offer a wide range of amenities, including fuel stations, convenience stores, showers, laundry facilities, and restaurants. 
  • Perks: Pilot Flying J’s loyalty program provides discounts on fuel, showers, and other services for professional drivers. 
  • Locations: You will find Pilot Flying J stops along major highways and interstates, making them convenient for long-haul truckers. 

 

Love’s Travel Stops & Country Stores: Founded in 1964, with 644 locations in 42 states, Love’s remains family-owned and operated and is a popular choice for truckers nationwide.  

  • Amenities: Love’s offers clean restrooms, fast-food restaurants, tire care centers, and truck parking. 
  • Perks: Their “My Love Rewards” program gives drivers points for every gallon of fuel purchased, which can be redeemed for numerous benefits. 
  • Locations: Love’s is well-distributed across highways, making it accessible for drivers on different routes. 

 

TA-Petro: Formed as a merger of TravelCenters of America and Petro, this network now features over 270 locations across the nation.  

  • Amenities: TA-Petro locations provide fuel, dining options including a 24-hour homestyle restaurant, showers, repair services, and convenience stores. 
  • Perks: Their UltraONE loyalty program offers discounts, points, and rewards for frequent visitors. 
  • Locations: TA-Petro stops can be found along almost any major interstate and highway.  

 

Sapp Bros Travel Centers: Known for their recognizable coffee-pot-shaped sign and 17 full-service travel centers, Sapp Bros is a can’t-miss spot for truckers looking for friendly service and a reliable experience.  

  • Amenities: 10 Sapp Bros locations include truck service centers, while 15 provide certified scales, alongside the homestyle Apple Barrel restaurants and Coffee Kettle cafes.  
  • Perks: The Sapp Bros guest reward card offers drivers a chance to gain points on fuel, shop, and restaurant purchases that can add up to earn benefits such as free showers, free meals, and more.  
  • Location: Although with fewer locations than some larger chains, Sapp Bros can be found when traveling on Interstate-80 from as far west as Salt Lake City, Utah to Clearfield, Pennsylvania in the east.  

 

Popular Local and Family-Owned Stops 

With Trucker Path listing ratings and reviews for over 40,00 truck stops in the US, it can feel difficult to choose one while on the road. However, with these popular locally based stops, you can never go wrong.  

 

Little America (Flagstaff, Arizona): Nestled in the scenic Flagstaff area along Interstate 40, Little America is more than just a truck stop, many say it’s an experience. The sprawling complex includes a hotel, restaurant, and fuel station. 

  • Amenities: Truckers appreciate the spacious parking lot, clean restrooms, and friendly staff. The on-site restaurant serves hearty, homestyle meals, and the gift shop offers unique souvenirs. 
  • Location: Find it on the eastbound side of I-40 near Flagstaff. 

 

Kenly 95 Petro (Kenly, North Carolina): Kenly 95 Petro is a family-owned truck stop with a welcoming atmosphere. It’s a favorite among truckers traveling along Interstate 95. 

  • Amenities: Featuring home-cooked meals at the Iron Skillet restaurant, a well-stocked convenience store, and clean showers. 
  • Location: Situated off I-95, about halfway between Raleigh and the North Carolina-Virginia border. 

 

Russell’s Truck & Travel Center (Glenrio, New Mexico): Located on historic Route 66 near Interstate 40, Russell’s Truck & Travel Center is known for its nostalgic features and homey charm.  

  • Amenities: With a free vintage car museum, 24-hour chapel, and an old-fashioned diner featuring classic comfort food like chicken-fried steak and burritos. 
  • Location: Just inside the New Mexico-Texas border. 

 

Iowa 80 Truckstop: Proudly known as the “World’s Largest Truck Stop,” Iowa 80 is a destination in itself. 

  • Amenities: It features multiple restaurants, a trucking museum, a barber shop, and even a chiropractor. 
  • Location: Located in Walcott, Iowa, along Interstate 80. 

 

Popular Routes for Long-Haul Truckers 

One of the perks of long-haul or OTR trucking is the ability to travel some of the most scenic routes in the United States. Oftentimes the runs are pre planned according to efficiency and route optimization software, but some truckers choose routes according to past favorites and familiarity.  

 

The following routes are known as some of the most popular, beautiful, and iconic roads in the nation by fellow truckers.  

 

Southwest  

  • Route 66: Known as the “Main Street of America,” Route 66 stretches from Chicago, Illinois, to Santa Monica, California. While not the fastest route, it’s a nostalgic journey with plenty of truck stops and photo-worthy moments. 
  • US-93: US-93 connects Wickenburg, Arizona, to the Canadian border in Montana. In the Southwest, it runs through Arizona and Nevada. Expect stunning desert vistas, Hoover Dam, and the infamous lights of Las Vegas. 

 

“New Mexico and Arizona are great,” said CDL driver Christy. “The scenery is beautiful️. Highway 15 through Nevada and Arizona too. Really anywhere in the southwest.” 

 

Out West 

  • Interstate 90: I-90 stretches from Seattle, Washington, to Boston, Massachusetts. In the west, it passes through Montana, offering breathtaking views of the Rocky Mountains and Big Sky Country. It’s a vital east-west route for both passenger vehicles and trucks. 
  • US Route 101: US-101 hugs the Pacific Coast, running from Los Angeles, California, to Olympia, Washington. Along the California coast, it offers ocean views, redwood forests, and access to cities like San Francisco and Seattle. 

 

“Highway 200 across Montana is absolutely beautiful,” CDL driver Matthew said. “Especially between Great Falls and Missoula. You go from plains and plateaus to mountains within minutes.” 

 

East Coast  

  • Interstate 95: I-95 runs along the East Coast, from Miami, Florida, to Houlton, Maine. It passes through major cities like Miami, Jacksonville, Washington, D.C., Philadelphia, and New York City. Expect diverse landscapes, urban areas, and potentially heavy traffic.  
  • US Route 1: US-1 runs from Key West, Florida, to Fort Kent, Maine. Along the East Coast, it passes through Miami, Raleigh, and Portland. Expect a mix of urban areas and scenic drives on one of the oldest interstates in the nation.  

 

 

For more information on making the most of your time on the road, make sure to check out more posts on our blog and follow us on social media! 

A Road to Resilience: A Vietnam Vet’s Trucker Testimony

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In a profound journey of healing, Leroy N., an NFI truck driver, shares his transformative experience with Waypoint Vets’ Vietnam Mission Expedition. Returning to Vietnam after nearly 50 years marked a pivotal moment for Leroy. His five years in the Army left Leroy fighting battles seen and unseen, and a trip back to Vietnam brought many difficult memories back to life. In the end, by overcoming his apprehensions, Leroy’s trip became a journey of closure and meaningful connections with fellow veterans.  

In an interview with NFI, Leroy shared his initial unease about the journey. However, as Leroy embraced the opportunity, he became grateful for the trip. The journey back to Vietnam forged lifelong connections and was a chance to witness positive developments unfolding in the country. Upon his return, Leroy’s growth did not go unnoticed. His changed mindset led to an invitation to the Veteran Summit in Washington, DC. For Leroy, the road to healing has been long, but the trip back to Vietnam brought renewal and support from comrades, family, and his company. 

 

Taking the Wheel 

At the core of Leroy’s story is a deep transformation. This  journey may be all too familiar to veterans who become truck drivers, as they navigate the twists and turns of returning to civilian life. Leroy was initially uncertain about joining the Vietnam Mission Expedition, but his decision to go became a key moment in his life. With encouragement from Waypoint Vets’ founder, Sarah Lee, and from his employers at NFI, Leroy took a leap of faith. In the end, the trip became a pathway to healing that he never anticipated.  

“To be honest when I first thought about it, I didn’t want to go. It took a little bit of talking and Sarah happened to be one of them that talked to me…I’ve [had] phone calls still on my phone asking me why. Why did I go back? Because I was really in a hateful situation when I came home.” 

Returning to Vietnam held a deep significance for Leroy, offering him a chance to release pent-up problems and a long-held hatred that had silently burdened him since his military days. 

 

Boots on the Ground 

Once in Vietnam, participating veterans spent time redefining their relationship to a place that was filled with difficult memories. The trip included everything from days spent exploring cultural monuments and war memorials in Ho Chi Minh City to voyages into the vast natural landscape of the Mekong River Delta. For many veterans, including Leroy, returning to the sites of the Vietnam war triggered strong, complicated, memories. 

“The first time over there, nobody talked to you. I mean, nothing. And usually when they talked to you, it was very bad… We didn’t know if you would live day to day.” 

The tipping point for Leroy came through a powerful image – a photograph capturing armed men who were lying on the ground, shot. As a former helicopter door gunner, this picture triggered memories he had kept buried for decades. The picture had even been taken the same day that he witnessed a similar scene from the door of his helicopter. Slowly, with the support of compassionate companions, he began sharing his experiences, untangling the knots in his mind that had lingered for years. 

 

Finding Comrades 

Leroy’s experiences on his return trip to Vietnam were closely shaped by the people he shared the journey with. The developing bonds among the group of Vietnam vets played a crucial role in their collective healing. At the start of the trip, silence was everywhere. However, silence soon turned into stories, fostering an environment where they could support each other.  

“Nobody talked. Everybody’s quiet. They just bottled up tighter… Within the first 48 hours, we started talking and once we did, it seemed to let a lot of ease off on us and we were able to cut up and enjoy the trip. [We] watched each other really close to make sure we were doing all right.” 

As the pressure of unspoken words and memories released, the dynamics shifted, and a sense of ease enveloped the group. This camaraderie became essential, making the trip far more enriching than Leroy had expected. 

The expedition wasn’t just a 13,000-mile physical journey; it was a dive into memories and emotions Leroy had long buried. When he first returned home after the war, Leroy was welcomed with very little support. 

“Back then you didn’t have no help. You were sent home. You deal with it your way. … It was real rough. And so the best thing I can say is if you have problems, get help … you’re not going to be able to clear everything your own self. Nowadays, we have people to help out. Sometimes they’re just there to listen. And sometimes that’s what makes a difference.” 

Healing is a hard-won process for many veterans who make the difficult transition back to civilian life. While Leroy began trucking in 1975, shortly after his return from service, NFI’s support for this particular trip made it a turning point in his personal journey. It showed that his employers are truly invested in supporting him and other veterans. 

 

A New Homecoming 

After the Vietnam Mission Expedition, Leroy found a new understanding of the country that had left so many bitter memories. His military experiences were not erased, but now there was also space to see Vietnam as a peaceful and welcoming country.  

“I look at a different side of Vietnam now that I never looked at before … Now, I realize that they are just like we are. They have their job to do. We had ours at the time and that’s what went on.” 

His new-found openness extended beyond the expedition. This led to an invitation to the Veteran Summit in Washington, DC where he was honored by Waypoint Vets. There, he paid respects at the Vietnam Wall for fallen loved ones and participated in Wreaths Across America events, which added another layer to his healing process. 

For Leroy, while time may not erase all memories, the Vietnam and Washington D.C. trips have allowed him to view his time in the Army with a fresh perspective. His advice to fellow trucker-veterans seeking closure is simple yet profound – be open to talking about it. You never know what another person might need to hear, and “sometimes it helps them as much as it helps you, and you don’t know it.”  Leroy’s journey, supported by NFI and Waypoint Vets, serves as a testament to the transformative power of new perspectives and finding camaraderie in the company of those who understand the unique challenges of your own road. 

5 New Year’s Resolutions to Add to Your List

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This New Year, people around the world created resolutions about fitness, hobbies, relationships, and more. However, many forget that creating goals for your career and work environment can decrease daily stress and improve productivity all year long.  

 

In a field like commercial trucking, your job can often feel more like a lifestyle. This means that by creating New Year’s resolutions that prioritize your health, safety, and enjoyment on the job, you can improve your overall quality of life. 

 

Keep reading to find out 5 New Year’s resolutions every CDL driver should add to their list this year, and how to set yourself up to have a successful and safe 2024.  

 

Health & Wellness 

For CDL drivers, who spend an average of 40-60 hours a week on the road, it can be difficult to remember to prioritize your physical and mental health. This year, create realistic and quantifiable goals that allow you to focus on your well being no matter where you are.  

 

Take advantage of your break times to get out and stretch your legs or go for a walk. Consider making it a goal to walk for 15 minutes a day, or incorporate calf and other muscle stretches into your daily routine. Being stationary for long periods of time can have a greater health impact than you might expect, and just a little bit of movement can go a long way.  

 

In 2024, you should also keep in mind that mental health is just as important as physical health. Try listening to new podcasts or audiobooks that deal with health and wellness, and be honest with yourself about how you feel. With nearly 14% of CDL drivers facing depression, the first step to every solution is to recognize the problem. This year, don’t be afraid to ask for help if you need it, and look into what services your carrier may provide to help you along the way.  

 

Diet & Nutrition 

What you eat plays a large role in your health and how you feel overall. Seven out of every 10 truckers face obesity, and this problem can be made worse by the difficulty in finding affordable and nutritious food on the road.  

 

This year, consider making it a priority to bring food from home, or seek out truck stops and restaurants that offer filling food high in protein, fiber, and healthy fats. If you find yourself drinking more than 2-3 cups of coffee a day, try to make a goal to lessen your daily intake by half and see how you feel. By eating better and listening to your body, you might be surprised by how much energy you have.  

 

Make Time for Loved Ones 

One of the most difficult parts about truck driving is the long time spent away from home. Being far from loved ones and special events can have a direct impact on mental health, and it can be hard to remind yourself to remain connected while on the road.  

 

By involving your family and loved ones in your own resolutions, you might also be more likely to keep up with them! This year, call home at least once a week, and try out new activities to make the distance seem less difficult. Video calling might not feel the same as being there in person, but apps that let you watch movies together virtually or online board games can improve your mood and remind you of who is waiting for you when you get back.  

 

Maintain Regular Rest Time 

When you’re on the road, it can be easy to try to drive as much as possible to get the job done faster. However, scheduling regular break times is not just legally required for CDL drivers, it’s also important for your safety.  

 

Allow yourself time to rest whenever you begin to feel tired, even if you just pull to the side of the road for 15 minutes. This will barely affect your overall run time, and could help you avoid dangerous and costly accidents.  

 

Always Be Open to Learn  

The trucking industry is always changing, and sometimes it can feel overwhelming to keep up with evolving trends. However, remember that by staying up to date on the newest technologies and legislation, you can remain ahead of the game and find ways to make your day-to-day routine easier.  

 

Consider making it a goal to attend a new conference or hiring event this year. Even if you aren’t looking for a new job, finding out about developments in the industry could help you discover new useful tools and plan for the future.  

 

 

Stay up to date on driver advice, events, and opportunities this year by following our social media or reading other posts on our Driver Blog.  

Essential Tips for Driving During the Holidays

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All year long, CDL drivers make difficult sacrifices as they work long hours, often far from home, to maintain a critical part of our nation’s infrastructure. For many drivers, these sacrifices are especially felt during the December holiday season.  

 

Not only does the increased demand of goods and services during the holiday season create a greater workload for many drivers, but being far from your loved ones can be much more difficult when you feel like you’re missing out on important events.  

 

This holiday season, you should remind yourself you aren’t alone. There are many ways to remain connected to your loved ones, even from hundreds of miles apart. Many drivers also find creative ways to make their trucks feel like home, while creating a community with fellow truck drivers.  

 

Will you be on the road this holiday season? Keep reading to find out the best ways to make the most of your time and bring the holiday spirit along for the ride.  

 

Celebrating While Miles Apart 

Modern technology has made it easier than ever to feel connected to your loved ones even when you’re far from home. Leverage technology such as FaceTime, Duo, Skype, and Zoom to give your family the gift of seeing you on Christmas morning! 

 

There are also apps such as Rave or Teleparty that allow you to stream the same movie or TV show across different devices no matter where you are, a perfect way to make sure you still get to watch your family’s favorite holiday movie.  

 

All of these platforms require cellular data or connection to wireless internet. Luckily, all of the major truck stop chains, many state welcoming centers, and other establishments such as McDonalds, provide Wi-Fi that is free and accessible to truckers.  

 

A True Trucker’s Holiday  

There are many CDL drivers who have spent every holiday season on the road and have become pros at celebrating no matter how far they are from home. Truckers across the country find ways to eat a holiday meal, decorate their truck, or celebrate with fellow drivers to make sure they never miss out on the holiday cheer. 

 

Photo by Ken White on Facebook

If your favorite part of the holiday season is the food, you’re in luck. There are many ways to make sure you don’t miss out on a home-cooked meal this December.  

 

Most major truck stop restaurant chains offer a holiday meal each year. Keep an eye out for advertisements which usually begin in November, and you’ll be able to find somewhere along your route to stop and celebrate with fellow drivers. However, some restaurants serve these meals on an RSVP basis, so double check when you’re planning where to stop.  

 

Another option, if you’re looking to save money and embrace the tradition of a home-cooked meal, is to make a holiday feast from the comfort of your own cab. Cooking from your truck is easier than it may seem, and there are countless recipes available online if you have a slow cooker, crock pot, or portable stove. Just make sure your truck has the power capabilities necessary for the job. An inverter and an auxiliary power unit (APU) work together so you can easily operate all these appliances, even when your truck is off.   

 

Many drivers also embrace a unique holiday tradition: decorating their truck. Drivers nationwide have found creative ways to make their truck feel more like home by decorating with lights, bows, and ornaments.  

 

Winter Safety  

Driving during the holiday season can be difficult for other reasons, too. This time of year can bring some pretty rough weather conditions, coupled with increased holiday traffic, making it extra important to be vigilant and careful while out on the road.  

 

Rushing to get a job done or to get back home is never worth the risk of collisions, jackknifes, or rollovers. If there are severe weather conditions that could impact visibility or overall safety, the best decision is always to wait it out on the side of the road. Maintain space from the vehicles around you, in case you have to make an emergency stop.  

 

Safety is important year round, but there are a couple of essential tips to keep in mind all winter long.  

 

  1. Don’t exceed driver hours of service.  In most cases this is a maximum of 11 hours on the road, including a 30 minute break every 8 hours. While you might be tempted to shorten the break or drive a little longer, these laws exist for a reason.  
  2. Maintain headlights. With lower visibility during the winter, shorter hours of daylight, and an increase of deer on the road, headlights will help you avoid dangerous situations at any time of the day.  
  3. Slow down when driving over bridges. Most drivers know that bridges freeze faster than roads, but it’s easy to forget when you’ve been driving all day. Bring yourself to a lower speed before crossing a bridge, avoiding slamming the brakes in case of black ice.  
  4. Don’t use the Jake Brake if the road is icy.  The compression release engine brake, also known as the Jake Brake, releases compressed air in the cylinders and will halt the wheels entirely. Your rig will skid across the ice if the conditions are slippery enough. Instead, put the truck into a lower gear and use regular friction brakes to maximize safety. 

 

 

Driving during the holiday season is hard, but it doesn’t have to feel impossible. Create new holiday traditions by remaining connected to your loved ones while celebrating on the road and staying safe all winter long.  

 

What are your OTR holiday traditions? Can you think of any advice that we left out? Be sure to reach out to us on social media about your experience driving during the holidays.  

Upcoming Events to Look Out for in 2024

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What are your goals for work in 2024? Hoping to make more industry connections? Try out the newest technologies in trucking? Make your voice heard on legislation affecting truckers nationwide? 

 

The best way to get ahead of the game at work and meet innovative thinkers in the trucking industry is to attend some of the many conferences, hiring events, and celebrations that will be taking place across the nation throughout 2024. 

 

Most conferences and events take place over the course of a few days and can be a large investment of time and money. This means that it’s important to start planning early and discuss your options with your employer. Many 2024 events have already opened for registration, so it’s time to mark your calendars and get ready for show time!  

 

Midwest Truck & Trailer Show (Feb. 2-3, Peoria, Illinois) 

As one of the earliest truck shows to happen each year, this event provides a chance to network with fellow drivers, suppliers, and employers, while learning about the newest technologies and trends in the trucking industry. Coinciding with the Midwest Trucker Association’s Annual Conference, this free truck show can be a great break from the conference’s informative seminars, or a fun day for the whole family! 

 

The show is free and open to the public, but click here for more information on vendors, exhibits, and the conference.  

 

Mid America Trucking Show (March 21-23, Louisville, KY) 

There’s a reason this conference’s tagline is “experience the entire industry.” With over 850 exhibitors, 58,000 attendees, and more than 40 featured events, this is a conference you definitely don’t want to miss. Best known for its extensive, interactive exhibit displays, the Mid America Trucking Show brings together the best of the best in the trucking industry to show that the future really is now.  

 

You can find more information on registration and upcoming exhibits here.  

 

Salute to Women Behind the Wheel (March 22, Louisville, KY) 

Hosted each year by Women In Trucking, this event takes place at the Mid America Trucking Show and celebrates all female CDL drivers and their growing contributions and successes in the trucking industry. Featuring speeches, an annual award show, and WIT’s “Door Prizes for Donations” that raise money for scholarships, this feel-good event is free and worth a visit for any female truck driver.  

 

For more information on the event schedule and exhibitors, click here.  

 

Truckload Carriers Association Truckload Conference (March 23-26, Nashville) 

Join a crowd that’s likely to be more than 1,500 people next year at the annual Truckload Carriers Association conference. With an exhibitor hall featuring over 120 game changing products, this conference is a great way to meet industry experts and learn game changing driving practices.  

 

Registration recently opened and space is sure to fill quickly, so be sure to check out more information here.  

 

2024 Walcott Truckers Jamboree (July 11-13, Walcott, Iowa)  

As one of the most fun celebrations of the trucking industry nationwide, this annual event put on by Iowa 80, the world’s largest truck stop, is a must-see. While it’s not a traditional conference, over 175 exhibits make this a great destination to discover innovative technologies and see how far the industry has come while perusing the antique truck display. There’s also an Iowa Pork Chop Cookout, live country music, and even a truck beauty contest! What more could you ask for? 

 

Admission and parking are free, but be sure to check out more information here.  

 

Accelerate! Conference & Expo (Nov. 5-8, Dallas, TX) 

Hosted by the Women In Trucking Association, this fast-growing conference offers an annual chance to learn more about current transportation and supply chain issues and what resources exist to help women and other underrepresented communities in the trucking industry feel supported and heard. Featuring more than 70 educational sessions and an extensive exhibition hall, this unique conference provides all the tools for growth and success in this dynamic industry.
 

You can find more information on the 2024 conference and how to register here.  

 

Manifest: The Future of Logistics (Feb. 5-7, Las Vegas) 

Learn more about the future of the supply chain and evolving trends in logistics at one of the most exciting conferences of the year. With a stacked list of speakers, informative workshops on a range of subjects, and nightly entertainment, this event is essential for any driver looking to get ahead of the curve.  

 

Registration has already opened for the public, so click here for more information on the agenda, venue, and how to register.  

 

There are many conferences and industry events taking place throughout 2024, and these are only some. Local, regional, and national conferences all offer distinct opportunities to learn from like-minded individuals who are pushing the boundaries of the trucking industry each day.  

 

If there’s a conference you believe we left out, or if you want to learn more about other industry opportunities in 2024, be sure to reach out to us on social media or read more on our Truck Driver Blog!  

Giving Thanks: How to Give Back this Holiday Season

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Thanksgiving might have already passed, but the tradition of recognizing and giving thanks to the hardworking and underappreciated people in your life can be continued all year round. This holiday season, there are many ways to give thanks by giving back to your community and the people who just don’t hear “thank you” often enough. 

 

Here at Drive My Way, we know that truck drivers are truly the unsung heroes of our society, maintaining a critical part of our nation’s infrastructure by working in an industry that is built on giving. If you’re wondering how to keep the holiday spirit alive by giving back to fellow truckers and members of your community, keep reading for some of the best ways to give thanks this holiday season.  

 

Giving Thanks to Truckers in Need 

One of the best ways to celebrate the season of giving is by helping out fellow truckers.  Consider donating or volunteering for one of the organizations across the nation that make it their priority to support drivers in need.  

 

Many truck drivers face illness or injuries that keep them from working, which can seriously impact the driver and their loved ones. By giving back to an organization like St. Christopher Truckers Relief Fund, you can provide assistance to drivers who have financial need due to current medical problems. If you believe this organization could benefit you or someone you know, there is also a simple way to apply for support on their website.  

 

For some, access to a warm meal is taken for granted. That’s why supporting an organization like Meals for 18 Wheels is a great way to help fellow truckers who are unable to easily provide themselves and their loved ones a meal. Operating year round, the organization assists drivers nationwide, making it easy to give back to drivers in your community who are in need.  

 

Some carriers also make it a priority to give back their drivers and community each holiday season. For more than 50 years, Transervice Logistics has delivered holiday presents to their employees’ children and grandchildren at their facilities across the country. The company also goes the extra mile by then doubling the amount of gifts in a donation to The Salvation Army in the metro New York area.  

 

Giving Back to Your Community and Beyond 

If you’re interested in helping more than just your fellow truck drivers this year, there are many ways to get involved.  

 

Some of the most important ways to give back are available all year round, but especially make a difference around the holidays and during colder months. Consider donating or volunteering at a food drive, which provides many families their only holiday meal each season.  

 

As temperatures continue to drop all winter long, another great way to help those in need in your community is to donate warm clothes to a local homeless shelter, clothing drive, or charity. For those looking to help our four-legged friends, volunteering or donating toys and food to a local animal shelter can make a huge difference for such an important cause.  

 

Another way to support your community is to honor our fallen heroes. On Saturday, December 16, 2023, more than 2 million volunteers and supporters will honor fallen veterans at national cemeteries and more than 4,000 locations nationwide. If you’d like to participate, it’s not too late. There are a number of ways you can be a part of this mission:  

  

  1. Truckers can volunteer to haul loads – just scroll down the page and click “Volunteer for Trucking” to fill out the form.  
  2. Volunteer to place wreaths – just click on the “Volunteer” button to find a participating cemetery near you and fill out the form.  
  3. Sponsor a wreath – just click on the “Sponsor Wreaths” button and make your selection. You can also sponsor a specific cemetery or local sponsorship group.  
  4. Donate to the cause – donate monetarily towards the transportation fund. This fund helps provide fuel assistance to make sure all the wreaths get to the final resting place of our heroes.  

 

Let this holiday season act as a reminder that you can make a difference in the lives of fellow truck drivers, families in need, and people in your community. There are countless ways to give back, whether by donating your time or money to an important cause.  

 

If there’s an organization you think we left out, or you want to share a story of generosity and kindness in the trucking industry, be sure to reach out to us on social media and we’d love to learn more.  

Veterans in Trucking: An Insider Perspective from NFI’s Director of Driver Recruiting

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Truck driving is a career path that demands strength, resilience, and commitment to seeing a job through. A good driver can take pride in the work of a job well done, even during the long, quiet miles of the open road. The same skills are required of the courageous men and women who serve our country. However, for veterans who choose to become drivers, the transition from the armed forces to trucking can be a challenging one, especially when it comes to mental health. We spoke with David Pike, Director of Recruiting for NFI, who shared his story of life as a military veteran and ways he’s found support with the trucking industry.  

 

A Comrade in Arms 

David Pike’s professional journey began in the Marine Corps, where he worked until 1994. After working in an ammunition and explosives MOS for six years, Sergeant Pike was returning from the Western Pacific deployment when he learned there were opportunities to be assigned to recruiting duty stateside and in the local community. He took the opportunity and quickly fell in love with the rewarding feeling of how recruiting can change someone’s life. 

 

“Initially, in military recruiting, you’re selling the glory, honor, and reputation of the Marine Corps. That changed shortly after a young Marine I had recruited, returned home from boot camp and said, “Thank You”. Not sure at the time why gratitude was extended, “It later hit me that I had changed that Marine’s life and gave him an opportunity and hope for a better future.” Pike said. Later, Pike shared, “Changing someone’s life is powerful and should be taken with the highest level of responsibility in any profession, especially transportation,” and this is why he loves so much of what we do in recruiting. He later noted, “We truly and genuinely affect people’s lives.” 

 

In 1993, upon leaving the Marine Corps after almost 10 years, Sergeant Pike transitioned his recruiting skills into the transportation industry. That transition was not without hurdles, but his story is a testament to resilience and dedication. He stated that in the 30 years since joining the transportation world, he and his team fully embrace the concept of changing lives and not “filling seats.” Pike shared with us a few of his most passionate items relating to his profession; and being a veteran himself, it is obvious that is one area that he is championing within NFI. Veterans all too often need advocacy when coming to a new industry. Veterans speak the same language and understand each other’s stories, challenges, and armored front better than most. 

 

Mental Health: Unseen Battles 

Stress is a real issue in the transportation industry. Professional drivers may be comfortable dealing with the challenges of the road, but veterans have other battles and challenges they may be dealing with that are unique. “Mental health battles are often left unseen and not addressed,” Pike states. He highlighted the unspoken realities of veterans transitioning from military to civilian life. He pointed out that, 

 

“As veterans, we are expected to blend seamlessly back into civilian life despite having put up a shield for years even while carrying emotional burdens, memories, and experiences that most people will never understand. In the service, especially if you have any position of leadership, you are taught to NEVER show weakness, show confidence to your troops.” 

 

The experiences and emotional burdens of a life of military service left their mark on Pike’s relationships after he spent years trying to “just man up.” He found himself losing friends, trying to deal with an ending marriage, and nearly losing contact with his daughter. Fortunately, prioritizing mental health turned things around. 

 

The Power of Understanding 

Truck drivers may not always talk about mental health, but it’s a subject that affects us all. Pike was very open with us about his mental health struggles and ongoing resolution. His journey serves as a reminder that we’re not alone in this. In his role as Director of Recruiting with NFI, Pike knows that veterans often emerge from service with emotional armor, and the industry has a role to play in helping them transition to civilian life successfully. He advocates for support that comes from trucking companies and from fellow drivers, especially those who are brothers in arms. 

 

“It’s a call to action, not just for recruiters but for all of us. As drivers, we have a unique perspective and a shared experience. Let’s create a culture where we can talk about our experiences and support one another when needed.” 

 

David Pike’s story is a testament to the power of understanding, support, and community. He’s been through the challenges and triumphs of working in trucking, and he knows the unique struggles veterans face when transitioning into civilian life.  

 

Drivers aren’t just colleagues; it’s a family on the road. Pike hopes that all members of this industry learn from one another, support one another, and ensure that our community remains strong and resilient.  

 

Thoughts for the Road 

When we asked Pike if he had any advice for transitioning to life as a civilian, he left us with a few final thoughts.  

 

  1. “You are all amazing soldiers, sailors, etc., but all those geeks in high school will be your bosses now. You come out thinking you’re a big star in the military, but you end up working for the nerds in high school.
  2. The first book he recommends on the journey to better mental health: The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz  
  3. “We’ve got to own that sometimes we are broken, sometimes we need help. We’ve got to let our friends know. How do you learn to be the friend to ask, ‘Are you ok?’” 

 

Pike’s road, like that of many veterans transitioning to civilian life, has not been smooth. But after prioritizing his own mental health, he happily shared that his personal relationships have never been better. And his last thought for the road? “If you want any advice, go live. Go make memories and spend time together. You do that, and life is going to be good.” 

Thanksgiving on the Road: Easy Recipes, Tips, and More

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One of the hardest parts about being a truck driver is missing holidays and being far from home during important celebrations when your job calls for you to be on the road. This sacrifice should never go unrecognized as truckers work to keep our economy and daily life on track heading into the busy holiday season. However, if you’re going to be on the road this Thanksgiving, that doesn’t mean you have to miss out on one of the best parts of the holiday: the food! 

 

Whether you want a reminder of a traditional, home-cooked Thanksgiving dinner or you’re just looking to take a break from truck stop restaurants, there are countless recipes that can be made with just a few ingredients and tools from the comfort of your tractor.  Keep reading to find out everything you need to bring the celebration on the road with you this Thanksgiving holiday.  

 

Tools for a Kitchen on Wheels 

You might be surprised by how many home-cooked meals can be made right out of your truck. Over the years, truck drivers have found many creative ways to make their trucks feel like home, including using small kitchen appliances to cook or meal prep when they’re on the road.  

 

A slow cooker, crock pot, or portable stove is the perfect tool for creating meat dishes, vegetables, and even desserts without taking up much room. Just make sure your truck has the power capabilities necessary for the job. An inverter and an auxiliary power unit (APU) work together so you can easily operate all your appliances, even when your truck is off.  

 

A small collection of spices, Zipper storage bags, and tupperware are also important to maximize your space while still being able to cook and store home-cooked meals. Square plastic baskets can help you organize your space, and it’s always helpful to secure everything you cook with before you hit the road. Nobody wants a slow cooker flying through the air when they take a turn!  

 

Thanksgiving Recipes To Go 

With just a few tools and some simple ingredients, you can bring the comfort of Thanksgiving staple foods to wherever you are this year.  

 

For most people, the first dish they think of when it comes to Thanksgiving dinner is the turkey. Surprisingly, making a delicious turkey on the road isn’t difficult at all. Slow cooker turkey breasts can be the perfect main course, and will leave plenty for leftovers throughout the week! Just plug your slow cooker into the inverter, salt and pepper the turkey breasts, and add one cup of water or chicken broth to the liner of the pot. Let this simmer on low for five hours, and you’re good to go! There are countless variations if you’re looking to spice up the turkey, such as this one, that uses dry onion soup mix to create a gravy.  

 

Sides, Desserts, and More! 

If you feel like no Thanksgiving dinner is complete without sides like stuffing or green beans, there are plenty of easy recipes to make your truck feel just like home. Once again, a slow cooker is the perfect appliance to make delicious Thanksgiving sides, no oven necessary! 

 

Making stuffing requires a bit more prep than turkey, as you combine the ingredients like butter, onions, celery, bread, and seasonings before placing them in the pot. However, recipes like this make it easy to follow step by step and create the perfect stuffing that you can even prepare up to 24 hours before to save yourself time.  

 

Green bean casserole is even more simple: all it requires is a bag of frozen green beans, a can of cream of mushroom soup, and some French onion crunchies to top it off! Just mix the ingredients together and heat them in a microwave or on low on a portable stove, and you’ll have the perfect side dish in minutes.  

 

When it comes to Thanksgiving dessert, pies are usually the star of the show. Although a pumpkin pie is best made in an oven, a slow cooker can be a great inspiration for many other tasty treats. Recipes for brownies, fudge, fruit cobblers, and more are all over the internet, and could be the perfect way to finish off your holiday celebration.  

 

 

Spending holidays on the road as a truck driver can be hard, but there’s one way to make sure you bring a piece of home with you this Thanksgiving. Cooking traditional Thanksgiving meals from the comfort of your tractor is the perfect way to try something new and remind yourself of your family and loved ones.  

 

Here at Drive My Way, we strive to find creative tips and tricks to make truck driving fun and safe all year round. If you’re looking for more articles like this, be sure to tune into our weekly Truck Driver Blog posts and keep up with us on social media.